Optional Services – Enhanced Shipping Choices

DHL Express offers its customers standard DHL-branded packaging items completely free of charge, such as envelopes, small boxes and flyers.

A payable range of standard DHL-branded packaging is also available to our customers, such as larger boxes and triangular tubes, ideal for sending heavier goods.

DHL Express offers a range of industry packaging for specialized customer needs, such as Thermo-Controlled Packaging for sending diagnostic specimens. When required, dry ice supplies are also available in most countries.

Are you a seasonal or irregular shipper? If so, we offer a convenient and on-demand service for shipment volumes that require short-term extra resources for their preparation. DHL Express manages the process of waybill preparation, content selection, labeling and paperwork, and then sends the parcels to the addresses provided.

DHL Express has a service to satisfy shipments of all shapes and sizes. When your shipment is overweight, is outside of accepted dimensions, or requires dedicated handling due to its contents, please contact your local DHL Express office for advice.

For sending express shipments, DHL Express is certified in certain classes of Dangerous Goods in accordance with IATA and ADR regulations.

Read more about Dangerous Goods

Not enough hours in the day? DHL Express offers a number of pickup and delivery options for when the business day just isn’t long enough. Whether it’s outside of normal business hours, during the weekend, a public holiday, a pickup from or delivery to a remote address, your local DHL Express office will be able to find a solution.

When you need extra peace of mind that your shipment has been delivered, DHL Express can provide a proactive confirmation by fax, email, phone or SMS, whichever is more convenient for you.

DHL Express can arrange for a hard copy of the Receiver’s signature to verify delivery of a shipment. The proof of delivery is sent via fax or email back to the Sender and is an ideal option for customers without internet access.

When the Receiver is not at the address given on the waybill, we will arrange for repeat delivery attempts until the shipment is successfully delivered for you.

If you need to send a parcel to a remote address anywhere in the world, DHL Express will meet the challenge. Thanks to our extensive network, we can help you reach customers and suppliers even in rural or difficult to access locations.

Effective 01 May 2009, DHL Express introduced an adjustment to the current Remote Area Service charge. The revised charge will be $20 per shipment. This will apply to outbound shipments sent to and inbound shipments picked up from remote areas, in DHL Express' network.

At times, it can be much easier to have your customer collect shipments from a DHL Express facility, rather than attempt a delivery to an uncertain address. Simply request the option at the time of booking or shipment pickup and our Customer Service staff at destination will notify the recipient when the shipment is ready to collect.

If you have a DHL shipment that cannot be delivered to your customer for an unexpected reason, DHL Express can arrange to hold the shipment for up to 7 calendar days free of charge.

DHL Express offers its customers flexible payment and billing options for shipment transport charges, duties and taxes. This flexibility gives the freedom to invoice the Sender, Receiver or Third Party.

• Import Express
  An Import Express billing account allows you to control all of your inbound shipments through a single account number with all shipments shown on just one single invoice.
  Read more about our Import Services
• Duties & Taxes Paid
  This service allows duties and taxes to be charged to the Sender or nominated third party. We will clear the shipment at destination, pay customs charges, and invoice the duties and taxes to the account specified on the waybill. This enables the Sender to sell goods on an all-inclusive price basis. DHL Express then invoices the Sender for the administration of this service as well as the duties and taxes incurred at destination.
• Neutral Delivery
  Neutral Delivery allows the Sender to send a dutiable shipment to the Receiver, with the duties and taxes invoiced to a third party or importer of record. To maintain confidentiality for the Sender, the shipment documentation doesn’t reveal the value of the goods to the Receiver.