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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Md. Miarul Haque (Country Manager, DHL Express BD) and Ismail Ahmed Rasel (National Customer Services Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Miarul and Rasel would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Miarul or Rasel and let them know what you think. Please include your telephone number if you would like us to call you back!

Md. Miarul Haque
Country Manager, DHL Express BD

“DHL Express, Bangladesh values and highly appreciates your patronage. You are the purpose of my work and as the Country Manager of the company I take personal ownership to ensure you have an extraordinary experience with our service every time.”

Email Miarul

Ismail Ahmed Rasel
National Customer Services Manager

“We put dedicated effort to delight our customers with our service delivery every time. However, in case if we have not been able to deliver as per your expectation, we would really appreciate your feedback”.

Email Rasel
Miarul and Rasel will ensure that your complaints are dealt with immediately and you’ll receive a response within One business day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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